Guided onboarding
We begin with the product and shipment situation in ordinary business language.
Founding importer pilot
Bring one real product. Leave with a clearer filing path.
Guided Pilot
One product · $349 one time
Receive source-linked findings, a missing- and conflicting-item plan, the controlled Product Registry path available to the connected role, and a broker-ready handoff.
Includes one guided human evidence review of one contracted product and one written findings package. Support requests target an initial human response within two business days; that is not a completion-time guarantee. Additional review rounds are not included unless agreed in writing. Full refund before substantive review begins; 50% may be refunded after work begins but before the first deliverable; nonrefundable after delivery.
The private pilot is for the importer staring at several product documents and wondering, “Do these actually tell my broker what they need to know?” We work through one real product in a protected workspace and turn that uncertainty into a clearer plan.
One real product story
Follow the product across its reports, certificates, labels, suppliers, and contacts.
A guided sense-check
Understand which details line up, which deserve a second look, and why.
A controlled path to submission
Review the record, authorize an import, and—when the connected user holds CPSC’s Certifier role—separately authorize certification before the broker receives the identifiers and context.
Carrier or broker request holding up a shipment?
Turn the active hold request into a prioritized response plan.
The $499 Emergency Shipment Review is for one commercial shipment already held or at risk. We work backward from the active carrier or broker request, explain the unresolved questions, and prepare the next-response plan for your authorized professional.
Clear access choices
Choose the level that matches the work you have today.
Choose the service that fits the work in front of you. Fixed-price services can begin without a separate approval; custom volume is confirmed before payment.
Emergency Shipment Review
$499 one time
- Best for
- A carrier hold, broker deadline, or rejected CPSC information packet
- Scope
- One held or at-risk commercial shipment and product
- Access
- 90-day guided access
- Included
- Focused review of the active request, supported evidence extraction, a concise open-question summary, a practical filer response plan, and 50 AI Guide questions each month
- Payment and cancellation
- Same milestone-based refund protection as the Guided Pilot; priority timing begins after payment and complete files are available
What you receive
- ✓Active-request incident summary
- ✓Source-linked findings and open questions
- ✓Practical response plan for the authorized broker or filer
Guided Pilot
$349 one time
- Best for
- A first product or first filing workflow
- Scope
- One contracted product
- Access
- Time-limited guided access
- Included
- Evidence walkthrough, missing-item plan, customer-authorized Product Registry import when appropriate, secure broker review invitation, downloadable handoff, and 50 AI Guide questions each month. Current automatic submission scope is one product, one laboratory, and create-only; broader or update work moves to guided review.
- Payment and cancellation
- Full refund before substantive review begins; 50% may be refunded after work begins but before the first deliverable; nonrefundable after delivery
What you receive
- ✓Source-linked findings and evidence walkthrough
- ✓Missing- and conflicting-item resolution plan
- ✓Controlled Product Registry work after customer review and authorization
- ✓Certification request only when CPSC confirms the live Certifier role and the customer gives a second authorization
- ✓Secure broker handoff record and time-limited guided access
Ongoing Workspace
$249 per month
- Best for
- Growing importers with repeat work
- Scope
- An agreed product scope
- Access
- Continuing customer access
- Included
- Repeat reviews, retained evidence, controlled Product Registry imports, structured exports, and 250 AI Guide questions each month. Current automatic submission scope is one product, one laboratory, and create-only; broader or update work requires guided review.
- Payment and cancellation
- Renews monthly; cancel anytime for the end of the paid period; five-day unused-renewal refund exception
What you receive
- ✓Repeat reviews within the agreed scope
- ✓Retained source-linked evidence and controlled Product Registry work
- ✓Structured exports and broker collaboration records
Organization Access
From $749 per month
- Best for
- Larger or more complex import programs
- Scope
- Custom contracted volume
- Access
- Custom term and onboarding
- Included
- Tailored workflow planning and a custom pooled AI Guide allowance. Integration planning or priority support may be included only when the written service agreement expressly scopes them.
- Payment and cancellation
- Renewal, cancellation, and refund terms are set in the written service agreement
What you receive
- ✓Custom product and volume scope defined in writing
- ✓Tailored workflow planning
- ✓Any integration planning defined in the written scope
- ✓Any priority-support structure defined in the service agreement
Urgent Shipment Review and Guided Pilot are one-time services with milestone-based refund terms. Ongoing Workspace renews at $249 each month until canceled through Manage Subscription; cancellation normally takes effect at the end of the paid period, and monthly charges are generally nonrefundable. Additional AI Guide questions can be added in 100-question extensions for $9. Organization Access uses a custom pooled allowance and may include onboarding quoted separately. Review the complete Terms of Service before applying.
After you choose
A visible path from intake to review, submission, and handoff.
Fixed-price requests do not wait in an unexplained approval queue. Complete the secure intake, review the price and terms, and continue to Stripe. Your protected workspace opens after payment is confirmed.
See a fictional handoff before choosing →Choose the right level
Use the urgency, number of products, and amount of repeat work to select a service.
Describe the case securely
Identify the product, deadline, filing partner, and the kinds of evidence already available.
Continue without a mystery gate
Complete Emergency and Guided Pilot requests can move straight to the displayed Stripe checkout.
Review, authorize, and collaborate
The workspace separates supported details from open questions. An authorized user can approve an import and, when CPSC confirms the Certifier role, separately authorize certification before inviting a broker into a time-limited snapshot.
Bring
The active request, deadline, product identifiers, and the useful evidence already within reach.
Receive
A source-linked fact trail, unresolved-question list, controlled Product Registry import path, and secure broker collaboration record.
Priority timing
Complete emergency files received by noon Arizona time target first written findings the same business day; later or incomplete cases target the next business day. This is a target, not a release guarantee.
What the pilot does not promise
Participation does not guarantee CPSC acceptance, customs release, or a particular regulatory outcome. CertifyPreflight can support a customer-authorized Product Registry import and, only when CPSC returns the Certifier role plus a separate authorization, request certification of valid records. The importer remains accountable, the broker still handles ACE, and final regulatory decisions remain with CBP and the CPSC.