Choose the right kind of help
Start with what you need today.
New visitors, urgent importers, and existing customers follow different paths so the next step is clear.
Our response commitment
We target an initial human response within two business days. Billing, account-access, suspected unauthorized-payment, security, and privacy requests receive priority. Refund decisions are normally communicated within five business days after we have enough information.
Business days are Monday through Friday, excluding U.S. federal holidays. These are response targets, not guaranteed resolution times.
Urgent-service boundary
The Emergency Shipment Review organizes evidence and questions for your authorized professional. It does not provide emergency legal, customs-broker, laboratory, certification, acceptance, or release advice or guarantees. Contact the appropriate authorized professional for time-sensitive decisions.